Return policy

Refund and Return Policy

We want you to feel confident shopping with Volarogo. If you need to cancel an order, return an item or report a problem, contact us at [email protected].

This policy does not limit your statutory consumer rights.

Order Cancellation

You may request cancellation before your order is dispatched. Please contact us as soon as possible and include your order number.

If we cancel your order before dispatch, we will refund the amount paid. If the parcel has already been dispatched, we may not be able to stop delivery, but you can still exercise applicable return or withdrawal rights.

14-Day Return Period

You may notify us that you wish to return your purchase within 14 calendar days after receiving it, without giving a reason.

If goods from one order are delivered separately, the applicable withdrawal period starts when you receive the final item.

After notifying us, please send the goods back within a further 14 calendar days.

How to Request a Return

Email [email protected] with:

Your order number.
The email address used to place the order.
A clear statement that you wish to return the item or withdraw from the purchase.

We will provide the appropriate return address and instructions. Your statutory withdrawal notice does not require our prior approval.

Please do not send goods to the manufacturer, our registered office or the address printed on the parcel unless we confirm it is the correct return address.

Product Condition

You may inspect the product as you would reasonably do in a shop to establish its nature, characteristics and functioning.

Please include any accessories and components supplied with the product. Use the original packaging where possible, or another suitable protective package.

Where permitted by law, we may deduct a reasonable amount for diminished value caused by handling beyond what is necessary to inspect the product. We do not charge a restocking fee.

Before returning a diffuser or fountain, disconnect it from power, empty any water and dry the product according to its instructions.

Return Shipping Costs

For a change-of-mind return, you are responsible for the direct cost of return shipping where this was disclosed before purchase, unless we agree otherwise.

If an item is faulty, damaged on arrival or incorrectly supplied, we will cover the necessary return costs.

Please keep your proof of postage. A tracked delivery service is recommended.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, does not match its description or develops a fault, contact us with your order number and details of the issue.

Photos or a short video may help us assess the problem. We will arrange an appropriate remedy, which may include repair, replacement, a price reduction or a refund, in accordance with applicable law.

The 14-day change-of-mind period does not replace or shorten your rights concerning faulty goods. Where EU consumer law applies, goods benefit from a minimum two-year legal guarantee, subject to applicable national rules.

Refunds

For a valid withdrawal, we will reimburse payments without undue delay and within 14 days after receiving your withdrawal notice.

We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.

For a full-order withdrawal, the refund includes the cost of our least expensive standard delivery option. Additional charges for an upgraded delivery service are not refundable unless required by law.

Refunds are made to the original payment method unless another method is expressly agreed without additional cost to you. Your payment provider may require additional time to display the refund.

Exchanges

If you would like to exchange an item, contact us with your order details and preferred product. Exchanges are subject to availability. We will explain any price difference and the available options before proceeding.

Late or Missing Refunds

If a confirmed refund has not appeared, please check with your bank or payment provider. If you still need assistance, contact us at [email protected].