Shipping Policy

This Shipping Policy applies to orders placed on vaprqjdh.com, operated by Haikou Weinuolan Trading Co., Ltd.

For assistance, contact [email protected].

Order Processing

We aim to dispatch in-stock orders within 24 hours on business days after payment confirmation, unless a different processing time is shown on the product page or at checkout.

Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next business day.

Dispatch means that the order has been handed to the carrier. It does not mean delivery within 24 hours.

If there is a problem with your order or an item is unavailable, we will contact you using the details provided at checkout.

Shipping Destinations and Charges

Available delivery destinations, shipping methods and applicable charges are shown at checkout.

Any free-shipping offer is subject to the conditions displayed when you place your order.

Delivery Estimates

Estimated delivery times, where available, are shown on the product page, at checkout or in your order confirmation.

Unless otherwise stated, estimated transit time begins after dispatch and is separate from order processing time.

Delivery may be affected by carrier delays, weather, public holidays or customs procedures. If your parcel is significantly delayed, contact us and we will help investigate.

Your statutory rights concerning late or missing delivery remain unaffected.

Tracking Your Order

When tracking is available, we will send the tracking information to the email address provided at checkout.

Tracking updates may take some time to appear after the carrier receives the parcel.

Delivery Address

Please check your delivery address and contact details before completing your purchase.

If you notice an error, email us as soon as possible. We will try to update the address before dispatch, but changes may not be possible after the parcel has been handed to the carrier.

Customs and Import Charges

Where an order involves customs duties, import taxes or other charges, information about responsibility for those charges will be provided before purchase where required.

If you are unsure about potential charges for your destination, please contact us before ordering.

Damaged or Missing Parcels

If your parcel arrives damaged, appears to be missing or contains an incorrect item, please contact us with your order number and a description of the issue.

For damaged parcels, photos of the product and packaging may help us investigate. A carrier investigation does not remove our responsibilities under applicable consumer law.

Contact

Haikou Weinuolan Trading Co., Ltd.

Registered Address:
Room 1604, 16th Floor, Jinhai Building, No.48 Xiuhua Road, Xiuying Subdistrict, Xiuying District, Haikou City, Hainan Province, China

Email: [email protected]

Our registered address does not necessarily indicate the dispatch location of your order.