Terms of Service

These Terms of Service apply to your use of vaprqjdh.com and purchases made through our store.

vaprqjdh.com is operated by Haikou Weinuolan Trading Co., Ltd.

In these terms, “we”, “us” and “our” refer to Haikou Weinuolan Trading Co., Ltd., trading as Volarogo. “You” refers to the website user or customer.

Using Our Website

You must have the legal capacity to enter into a purchase contract under the law applicable to you.

Please provide accurate information when placing an order. If you create an account, keep your login details secure and notify us if you suspect unauthorised access.

You must not use our website for unlawful purposes, payment fraud, transmitting malicious software or interfering with its operation.

Product Information

We aim to provide clear and accurate product descriptions, specifications, prices and images.

Colours and finishes may appear slightly different depending on lighting and display settings. This does not affect your right to receive goods that match their description.

Features such as lighting modes, operating times, room coverage and charging options vary by product. Please refer to the individual product page and included instructions.

Fragrance oils, accessories and decorative props shown in images are included only where the product listing expressly states this.

Prices and Payment

The applicable currency, product price, delivery charges and any taxes collected by us are displayed before you submit your order.

Available payment methods are shown at checkout. You must be authorised to use the payment method selected.

Price changes apply to future orders and do not alter the price of an accepted order.

Orders and Availability

We will send an order acknowledgement to the email address provided.

If an item becomes unavailable or there is a material pricing or product-information error, we will contact you to explain the issue and available options.

We will not substitute a materially different product or increase the price of an accepted order without your agreement.

If we cannot fulfil an order, any payment for the unfulfilled goods will be refunded without undue delay. This does not limit any additional rights you may have.

Promotions

Offers are subject to the conditions displayed with the promotion, including any expiry date, product exclusions or minimum purchase amount.

Offers may be combined only where expressly stated. Changes to a promotion do not affect orders already accepted under the original offer.

Shipping, Returns and Refunds

Please refer to our Shipping Policy and Refund and Return Policy for information about delivery, cancellation, returns and refunds.

Nothing in these terms limits your statutory withdrawal rights, legal guarantees or other mandatory consumer protections.

Product Use and Care

Use products for their intended purpose and follow the instructions supplied with the specific model.

Use compatible power supplies, liquids and accessories. Follow the stated filling limits, cleaning instructions and indoor-use restrictions where applicable.

Product care instructions do not reduce your rights concerning a manufacturing defect or other lack of conformity.

Intellectual Property

Website content, including branding, original text, graphics and design, belongs to us or its respective rights holders.

You may view and use the website for personal shopping purposes. Commercial copying, distribution or reuse requires permission unless otherwise permitted by law.

Customer Reviews

Reviews and other submissions must reflect genuine experiences and must not contain unlawful, misleading, abusive or infringing material.

If you submit a review for publication, you permit us to display it in connection with our store, subject to applicable privacy law and any separate permissions required for personal images.

Reviews will not be removed solely because they express an unfavourable opinion.

External Links

Our website may link to third-party websites or services. Their terms and privacy policies apply to your interactions with them.

Website Availability and Liability

We take reasonable steps to maintain website availability, but access may occasionally be interrupted by maintenance or technical problems.

Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot legally be excluded or limited.

Your mandatory consumer rights remain unaffected.

Privacy

Our Privacy Policy explains how personal information is collected and used.

Using the website or accepting these terms does not, by itself, constitute consent to marketing or non-essential cookies.

Changes to These Terms

We may update these terms for future website use and purchases.

The terms applicable when your order was placed continue to govern that order unless a change is legally required or you expressly agree otherwise.

Contact

Haikou Weinuolan Trading Co., Ltd.

Registered Address:
Room 1604, 16th Floor, Jinhai Building, No.48 Xiuhua Road, Xiuying Subdistrict, Xiuying District, Haikou City, Hainan Province, China

Email: [email protected]